IT Support & Helpdesk
Proactive & Responsive
Even at the level of a service desk ticket, if necessary, your AM team will be involved to ensure rapid resolution, effective escalation and risk mitigation.
Your IT Manager oversees the strategic aspect of your IT support and managed services. They drive all consultancy; structuring the most cost effective service solutions and projects. Your IT Manager develops a strategic roadmap, a document illustrating the current state of your IT infrastructure, recognising your specific business drivers, to shape your IT strategy for the coming year.
Our service desk ticketing system is set up to ensure that clients are kept fully informed from the moment a case is raised right through to its resolution. This same system also ensures that all techsapiens staff working or reviewing a case can see the entire case history and be fully up to speed to ensure maximal efficiency and transparency.
Onsite Support & Escalation
Whilst we will always endeavour to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.
Ensuring Best Practice
- It’s not an easy thing to find an IT provider who can solve all sorts of IT requests and also act as a consultant to support your business growth. With tech|sapiens I feel that I have found an expert and a partner that I can trust.Programme ManagerAn International Learning & Development Consultancy